Shipping policy

Wellna.ch Shipping Policy

Effective Date: 19 January 2025

Thank you for choosing Wellna.ch, a brand of AlpsDiscovery Sàrl (AlpsDiscovery Group).

1. Shipping Information

1.1 Order Processing

We strive to process and ship your order as efficiently as possible.

Once your order is placed, please allow up to 14 business days for order processing before shipment.

1.2 Shipping Methods

We offer various shipping methods to accommodate your needs.

The available shipping methods will be displayed during the checkout process, and you can select the option that best suits you.

1.3 Shipping Costs

Shipping costs are calculated based on your chosen shipping method, destination, and the weight and dimensions of your items.

The applicable shipping cost will be displayed during the checkout process for your review before completing your order.

2. Shipment Tracking

2.1 Order Confirmation

Upon placing your order, you will receive an order confirmation email containing your order details.

Please review this email carefully and notify us immediately if there are any discrepancies.

2.2 Shipment Notification

Once your order is shipped, you will receive a shipment notification email with a tracking number (where available).

You can use this tracking number to monitor the progress of your shipment.

3. Shipping Times

3.1 Estimated Delivery Times

Estimated delivery times may vary depending on your location, chosen shipping method, product availability, and logistics partner.

Please refer to the estimated delivery times provided during the checkout process as a general guideline.

3.2 Delays

While we make every effort to ensure timely delivery, occasional delays may occur due to unforeseen circumstances, including but not limited to:

Adverse weather conditions
Customs clearance procedures
Carrier delays
Other external factors beyond our control

We appreciate your understanding in such situations.

4. International Shipping

4.1 Customs and Duties

For international shipments, customs duties, taxes, and fees may be imposed by the destination country’s customs authorities.

These additional charges are the sole responsibility of the recipient.

4.2 Delivery Restrictions

Some items may be restricted or prohibited from being shipped to certain international destinations.

Please review your country’s import regulations before placing an order with Wellna.ch.

5. Order Changes and Cancellations

5.1 Changes

If you need to make changes to your order (e.g., shipping address or items ordered), please contact our customer support team as soon as possible.

We will do our best to accommodate your request if your order has not yet been processed or shipped.

5.2 Cancellations

If you wish to cancel your order, please contact us promptly.

We will attempt to cancel your order if it has not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled.

6. Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact us at:

Email: support@wellna.ch
Phone: +41 41 539 14 14

Boutique-Showroom (by AlpsDiscovery Group)

Visit us and explore a curated selection of wellness, lifestyle, and premium products at our Boutique-Showroom:

Rte des Ecluses 8
1997 Haute-Nendaz
Valais (VS), Switzerland

Open on weekends.

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